REDCap is an important resource for collection, management, and analysis of research data. UNMC’s REDCap service is accessible to all of our faculty, staff, and students. Research IT Office (RITO) staff support the REDCap infrastructure such as server maintenance, data backup and long-term storage. RITO also provides technical support for investigators that require project assistance to create their database or other customizations on a fee-for-service basis.
UNMC REDCap fee policy:
With the financial support and sponsorship from VCR, Business &Finance, IDeA-CTR and COM, Effective Jan 1st, 2023, the Research IT Office (RITO) uses the new fee policy below for all UNMC REDCap users. Please note that RITO reserves the right to determine whether technical services are covered by the sponsors or not.
The sponsored REDCap services with no charge to UNMC users:
- REDCap Project in production or development hosting (annual fee)
- REDCap project in production requests review and approval
- REDCap project change requests review and approval
- REDCap project deletion requests approval
- REDCap External user requests review and approval (up to 12 external users per sponsor per year) UNMC users can request External REDCap accounts by submitting request form.
- REDCap External user yearly renewal and review
- Assistance on REDCap Project User rights management
- REDCap offline/deleted projects reactivation within 30 days
- Reactivate the projects which are accidentally moved to Completed mode
- External User login troubleshooting
- External user account deletion requests from UNMC PI
- REDCap project backup
- Consultation (limited to 1 hour) on funding proposal for UNMC faculty
- REDCap API key request and issuance
- REDCap support letter and responses to IRB
- Brief technical consultation that can be answered by a short email (< 10 mins efforts) *
* This service item provides up to three inquiries per month per user, which are limited to email correspondence only. If you require a phone or Zoom meeting for a particular project, additional fees may apply.
The billable ($60/hour) REDCap services examples:
- Plugins, External Modules requests/updates/activation/deactivation (Proposed modules must be officially supported by Vanderbilt)
- Assist on configuring/setup REDCAP project from scratch
- Assist on reviewing whole REDCAP project configuration
- REDCap project design assistance or hand holding the user while designing the project
- Technical consultation requires more than 15 mins engineer's efforts or RTIO engineer's phone/zoom meeting
- Assist on distributing survey to participants
- Assist on recovering project after 30 days of deletion/offline
- Pull out the previous version of REDCap project from archive/backup repository
- Adding and managing Excessive external users (> 12 external users per sponsor per year)
- REDCap API related technical supports
- Other services not listed in the no-charge category
RITO can provide a Service Level Agreement (SLA) for small to large scale or multi-year projects. An SLA could include a multitude of services (custom programming in REDCap, custom report writing, integrating with other registries, dedicated programmer time, business hours service and support to the project, and others, depending on your needs). Contact us here for details.