UNMC IT Academic Technologies is available to support faculty, staff and students with various educational technologies and ensure a smooth and productive school year.
Here’s a handy guide to the support options available:
Canvas
UNMC provides 24/7 Canvas support to help with any issues. For Canvas-related questions, follow these steps:
- Access support: Log in to Canvas, click “Help” in the left navigation menu and choose from:
- Call 1-833-665-7256
- Chat with Canvas support (faculty)
- Chat with Canvas support (students)
- Help guides
- Canvas community
UNMC Service Desk
For issues such as login problems, course creation or copying, contact the UNMC Service Desk by:
- Creating a Service Now ticket
- Email helpdesk@unmc.edu
- Phone 402-559-7700, option 1
If someone is having trouble accessing course content, contact the instructor first.
Additional software support
Echo 360
- Support contact, including Knowledgebase and student chat.
Poll Everywhere
- Help guides
- Domestic support from 5 a.m.-5 p.m. PST
- Contact support@polleverywhere.com or 800-388-2039
Turnitin
YuJa
- Help guides
- Contact support@yuja.com or 1-888-257 2278
For any additional assistance, users always can reach out to the UNMC Service Desk:
- Create a Service Now ticket
- Email helpdesk@unmc.edu
- Phone 402-559-7700, option 1