UNMC/Nebraska Medicine Information Technology gave a sneak peek of the updated IT portal last week. Now, ServiceNow is fully functional and ready for business.
Updates include:
- A new Request Something section on the home page, which will take users to the service catalog to submit a service request for an IT product or service.
- Introduction of a virtual agent, a chatbot tool that will make it easier to get help and complete tasks.
Familiar options are available, such as:
- Search box: Start here. Type directly into the search bar to be connected with the catalog and knowledge resources needed, including One Chart training materials.
- Something broken? To report a problem and be connected with support, use this option to get help with an issue.
- Find answers: Locate one of many self-resolution articles, which provide instant solutions for the most common issues that come into IT.
- Requested items/incidents: Get a clearer view into the status of any tickets you’ve opened and when they’re expected to be completed or resolved.
- Announcements: Check out this section for updates on issues that may be widespread.
Use these resources, designed to familiarize users with the new service catalog:
User guide: How to Submit Tickets and Requests in ServiceNow
Interactive Training Module: ServiceNow Service Catalog Training:
Apollo
- If you are a Nebraska Medicine staff member, physician or dually employed physician, use this Apollo link.
- If you are not a Nebraska Medicine employee or physician and manually created an Apollo account, use this link.
- If you are not a Nebraska Medicine employee or physician and need to create an Apollo account, do it here.
Canvas
All week, additional features of the platform will be highlighted in a series of articles. Check back each day to get to know ServiceNow better.
Reminder: There are three ways to access ServiceNow:
- The UNMC app store or Nebraska Medicine app store. Navigate to “Websites” or “All Apps” and look for ServiceNow – Prod. Alternatively, type IT ServiceNow into the search bar to bring up the portal.
- Quick Links on the homepage of NOW or the “IT Helps” link in the Quick Links on UNMC Today.
- From within One Chart: Click on the Epic button in the upper left-hand corner and select ServiceNow Portal.